check-ins this week
54+8
51 of 60 stores heard from
Completed voice check-ins with associates. Subtitle = how many of the 60 pilot stores were heard from.
supported score
6.8−0.3
avg 0–10 · this week
Average answer to 'how supported do you feel doing your job right now?' (0–10), asked on every call.
eNPS
+12−4
34% promoters − 22% detractors
'Would you recommend working at maurices?' % promoters (9–10) minus % detractors (0–6). This week: 34% promoters, 44% passive (7–8), 22% detractors → 34 − 22 = +12.
stores w/ high-impact issue
21+5
open this week
Stores reporting at least one open high-impact issue this week. Breadth, not volume — details in action items.
●what stores are talking about
week of Jul 13 · 54 check-ins · 187 observations◀ needs attention · going well ▶ click any bar in the live build to filter
●sentiment by district
net sentiment · gray = under 5 check-ins (protected)Jun 8
Jun 15
Jun 22
Jun 29
Jul 6
Jul 13
District 4 · Midwest
+30
+25
+30
+20
+25
+30
District 8 · Southeast
+15
+10
0
-15
-20
-10
District 12 · Northeast
+5
-5
-20
-35
-45
-50
District 17 · Mountain
n<5
+20
+15
+20
+25
+20
Of everything stores told us each week, the share going well minus the share going wrong (−100 to +100). Computed from check-in observations, not asked. Gray = under 5 check-ins, hidden to protect anonymity. Click a cell for the verbatims behind it.
District 12 has moved from neutral to strongly negative over five weeks — driven by weekend coverage gaps and the floorset lane (see action items).
demo environment · all stores, associates, and figures are synthetic · built by seaglass